PRIVACY POLICY

Last Updated: April 2025

Welcome to Avaz. At Avaz, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit or make a purchase from our website.

1. Who We Are

This website is owned and operated by SVAPNCLOTH PRIVATE LIMITED under the brand name “Avaz”.

Website: https://avazcloth.com/

Registered Office Address:
Prop No. R-25, Second Floor, Rita Block, Shakarpur, East Delhi, Delhi – 110092

Phone: +91 9082741135
Email: svapncloth31@gmail.com

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Eligibility

Our website and services are intended only for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone below the age of 18 years.

If we become aware that we have collected personal information from a minor, we will take steps to delete such information promptly.

3. Information We Collect

We may collect the following categories of information:

a) Personal Information

• Full name

• Email address

• Mobile number

• Shipping and billing address

b) Payment Information

Payment details are processed securely through trusted third-party payment gateways. We do not store debit/credit card details, CVV numbers, or banking credentials on our servers.

c) Order & Transaction Information

• Products purchased

• Order history

• Transaction details

• Refund and return information

d) Technical & Device Information

• IP address

• Browser type

• Device information

• Time zone

• Referring URLs

• Website interaction and browsing behavior

4. How We Use Your Information

We use your information for the following purposes:

• To process and deliver orders

• To manage payments, returns, and refunds

• To provide customer support

• To improve website functionality and user experience

• To send promotional offers and marketing communications (only with your consent)

• To prevent fraud, misuse, and unauthorized activities

• To comply with legal and regulatory obligations

5. Consent

By using our website and providing your personal information, you consent to the collection, storage, processing, and use of your data in accordance with this Privacy Policy.

You may withdraw your consent for marketing communications at any time by contacting us at svapncloth31@gmail.com.

6. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information.

However, we may share your information with:

• Trusted logistics and delivery partners

• Payment gateway providers

• Technology and website service providers

• Legal authorities or government agencies when required under applicable law

All third-party partners are expected to maintain reasonable confidentiality and security standards.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Improve website performance

• Personalize user experience

• Analyze traffic and user behavior

• Remember user preferences

You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy

• Complete transactions and provide services

• Comply with legal, tax, and accounting obligations

• Resolve disputes and enforce agreements

Once the retention period expires, your data will be securely deleted or anonymized.

9. Data Security

We implement reasonable industry-standard security measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information

• Request correction or updating of information

• Request deletion of your data

• Withdraw consent for marketing communications

• Raise grievances regarding data handling practices

To exercise these rights, contact us at:
Email: svapncloth31@gmail.com

11. Compliance with Indian Laws

We process personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), wherever applicable.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of such external websites.

Users are encouraged to review the privacy policies of third-party websites independently.

13. International Data Transfers

Some of our third-party service providers may store or process data outside India. By using our website, you consent to such transfer, storage, or processing of information, subject to reasonable safeguards.

14. Policy Updates

We may update or modify this Privacy Policy from time to time.

Any changes will become effective immediately upon posting on this page along with the revised “Last Updated” date.

Users are encouraged to review this Privacy Policy periodically.

15. Grievance Officer

In accordance with applicable Indian laws, the Grievance Officer details are as follows:

Name: Sridhar
Designation: Grievance Officer
Email: grievance@avazcloth.com
Phone: +91 9082741135

We aim to resolve grievances within 30 days from the date of receipt.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

SVAPNCLOTH PRIVATE LIMITED
Prop No. R-25, Second Floor, Rita Block, Shakarpur, East Delhi, Delhi – 110092

Phone: +91 9082741135
Email: svapncloth31@gmail.com