At Avaz, we strive to ensure that you are completely satisfied with your purchase. If you are not fully happy with the product you received, we’re here to help with our easy and transparent return and refund policy.
🛍️ Returns
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You may request a return within 7 days of receiving the product.
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To be eligible for a return, the item must be:
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Unused, unworn, and in its original condition.
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With all original tags and packaging intact.
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Products such as innerwear, socks, beauty items, and items under clearance sale are not eligible for return.
💸 Refunds
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Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed:
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To the original payment method (within 5–7 business days).
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Or as store credit if you choose.
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🔁 Exchanges
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We allow exchanges for size or color based on stock availability.
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To exchange a product, contact our support team and follow the return process.
📦 Return Process
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Email us at info@svapncloth.com or call +91 9082741135 within 7 days of delivery.
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Our team will guide you on the pickup or return instructions.
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Once the product is received and inspected, the refund or exchange process will begin.
🚫 Cancellation Policy
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Orders can be cancelled before they are shipped.
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Once dispatched, cancellations are not possible. You may initiate a return instead after delivery.
❗Important Notes
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We reserve the right to refuse a return or refund if the item does not meet our policy conditions.
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Shipping charges (if any) are non-refundable.
📞 Need Help?
For any questions or assistance, feel free to contact us:
Our Office Address: Prop No.R-25, Second Floor, Rita Block, Shakarpur, East Delhi, Delhi 110092.
Phone : +91 9082741135
Mail : info@svapncloth.com