Welcome to Avaz, operated by SVAPNCLOTH PRIVATE LIMITED. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.
1. Order Processing
-
All orders are processed after successful payment confirmation.
-
Order processing usually takes 1–3 business days, unless otherwise mentioned on the product page.
-
Orders are not processed or dispatched on Sundays or public holidays.
2. Shipping Locations
-
We currently ship within India only.
-
Delivery availability depends on the serviceability of your pin code by our courier partners.
3. Shipping Charges
-
Shipping charges, if applicable, will be clearly shown at checkout before you complete your order.
-
Any free shipping offers or promotional shipping benefits will be mentioned on the website.
4. Estimated Delivery Time
-
Estimated delivery time is 3–9 business days after dispatch, depending on your location.
-
Delivery timelines are estimates and may vary due to courier delays, weather conditions, strikes, or other unforeseen circumstances beyond our control.
5. Shipment Confirmation & Tracking
-
Once your order is dispatched, you will receive a shipment confirmation via email or SMS with tracking details.
-
You can track your shipment using the provided tracking information until delivery.
6. Delays, Lost, or Damaged Shipments
-
Avaz is not responsible for delays caused by courier partners, natural calamities, or logistical issues.
-
If your order is received in a damaged condition or appears lost during transit, please contact us immediately so we can assist you as per our policies.
7. Incorrect Address or Failed Delivery
-
Customers are responsible for providing accurate and complete shipping details at checkout.
-
We are not liable for delivery failures due to incorrect or incomplete address information provided by the customer.
-
Additional shipping charges may apply for re-dispatch in case of failed deliveries.
8. Delivery Confirmation
-
Delivery is considered complete once the product is delivered to the address provided at the time of checkout.
-
Any delivery-related concerns must be reported within 48 hours of receiving the order.
9. Changes to Shipping Policy
-
SVAPNCLOTH PRIVATE LIMITED reserves the right to update or modify this Shipping Policy at any time without prior notice.
-
Changes will be effective immediately upon posting on the website.
10. Contact Information
For any shipping-related queries, please contact us:
Avaz
Operated by SVAPNCLOTH PRIVATE LIMITED
📍 Office Address:
Prop No. R-25, Second Floor,
Rita Block, Shakarpur,
East Delhi, Delhi – 110092
📞 Phone: +91 9082741135
📧 Email: svapncloth31@gmail.com